juya Privacy Policy
At juya, protecting your personal information is our highest priority. In this document we clearly explain how information is collected, used, and stored.
1. Introduction and Applicability
This privacy policy applies to all services on the juya platform.
juya ("we", "us", "platform") is an online gaming and sportsbook platform that provides services to users in Bangladesh. This privacy policy ("policy") explains what information we collect about you through our website juya.cam and all related services ("services"), how we use and store that information, and what rights you have.
By using our services, you consent to the information practices described in this policy. If you do not agree with any terms of this policy, please refrain from using our services and contact us.
This policy applies only to individuals aged 21 or older. juya does not knowingly collect information from minors.
2. Information We Collect
We collect the following types of information to ensure the convenience and security of your use of our services.
| Type of Information | Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Registration form |
| Contact Information | Email address, mobile number | At the time of account creation |
| Financial Information | bKash / Nagad / Rocket account number, transaction history | At the time of deposits and withdrawals |
| Technical Information | IP address, browser type, device information, cookies | Automatically |
| Usage Information | Game play history, betting patterns, login times | During platform use |
2.1 Sources of Information Collection
We collect information from the following sources:
- Directly from you: during registration, verification, deposit or withdrawal requests, and when contacting our customer support.
- Automatically: through cookies, log files, and similar technologies when you use our services.
- From third parties: identity verification services and payment processors such as bKash, Nagad, Rocket, and bank transfer services.
3. Purpose of Information Use
We use collected information only for lawful and specific purposes.
Service Operations
To create and manage your account, process transactions, distribute rewards, and ensure deposit and withdrawal services.
Identity Verification
To prevent fraud, comply with anti-money laundering (AML) policies, and verify your age (21+).
Customer Support
Your communication history is used to resolve your complaints and issues and to improve our 24/7 live chat service.
Service Improvement
To analyse the performance of our platform, develop new features, and analyse aggregate data to improve the user experience.
Notifications and Communications
To send important account updates, transaction confirmations, and, with your consent, promotional information.
Security and Compliance
To maintain platform security, prevent unauthorised access, and meet legal obligations.
4. Cookies and Similar Technologies
Our website uses cookies to improve your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device. They help us remember your preferences, maintain your login state, and analyse how the platform is being used.
Types of Cookies We Use
- Essential Cookies: Strictly necessary for the operation of our services. They store login sessions, security tokens, and your preferred language. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (such as language and theme) and to improve service quality.
- Analytics Cookies: Collect anonymous statistics to help us understand how effectively our website is functioning.
- Marketing Cookies: Help show relevant advertisements, with your consent.
You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
5. Sharing Information with Third Parties
We do not sell your information. However, we may share information with third parties in certain circumstances.
5.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer services to complete deposit and withdrawal processes. All these payment processors operate under their own privacy policies.
5.2 Identity Verification Services
To confirm your identity and age, we may use trusted third-party verification services. Only the information required for verification is shared in this process.
5.3 Law Enforcement Agencies
We may be legally required to provide relevant information in response to court orders, legal obligations, or lawful requests from government authorities. Where possible, we will notify you in advance.
5.4 Game and Technology Providers
Game providers operating on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may access limited transaction data to ensure safe and fair gameplay.
5.5 What We Do Not Do
- We never sell your personal information to third parties.
- Your identity information is not shared with advertisers.
- Your data is not used for marketing purposes without your consent.
6. Data Security Measures
juya takes the most up-to-date technical and organisational measures to keep your information secure.
Technical Security
- SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Sockets Layer) technology.
- Data Encryption: Sensitive information, particularly financial data, is stored in encrypted form on our servers.
- Firewall Protection: Our servers are protected by robust firewalls and intrusion detection systems.
- Regular Security Testing: Regular security audits are conducted on our systems.
Organisational Security
- Only authorised personnel may access your information, and only to the extent required.
- All staff receive regular training on privacy matters.
- Strict data protection agreements are maintained with third-party service providers.
Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to resolve the issue. Our incident response team is available 24/7.
7. Data Retention Period
We do not retain any information beyond what is necessary.
We store your information only for as long as necessary. In determining the retention period, we consider the following:
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Financial and transaction data is retained for a minimum of 5 years as required by law.
- Communication History: Records of contacts with customer support are retained for a maximum of 2 years.
- Technical Logs: Server logs are generally deleted automatically after 90 days.
Certain information may need to be retained for a longer period due to legal obligations, ongoing disputes, or requests from regulatory authorities.
8. Your Rights and Choices
As a juya user, you have several important rights over your own information.
Right to Access Information
You may request to know what information we hold about you.
Right to Correct Information
If your information is inaccurate or incomplete, you may request a correction.
Right to Delete Information
You may request deletion of your information where there is no legal obligation to retain it.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Withdraw from Marketing Messages
You may unsubscribe from promotional emails or messages at any time.
How to Exercise Your Rights
To exercise any of the above rights, please contact us at: [email protected] — or through the website's 24/7 live chat. We will respond to your request as quickly as possible after receipt, and within a maximum of 30 business days. We may verify your identity before fulfilling certain requests.
9. Protection of Minor Individuals' Information
juya is operated exclusively for individuals aged 21 and above.
Our services are strictly for individuals aged 21 and above. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration, and we reserve the right to verify age using identity documents.
If we have evidence that a person has created an account by providing false information about their age, we will immediately close that account and delete all associated information.
If you believe a minor has gained access to our services, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time.
We may periodically review and update this privacy policy. For significant changes, we will notify you in the following ways:
- Sending a notice to your registered email address.
- Displaying a special notification on the website.
- Updating the "Last Updated" date at the top of this page.
Continued use of our services after an update indicates your agreement to the revised policy. If the changes are not acceptable to you, you may choose to close your account.
Have a privacy question?
For any questions about our privacy policy or your information, contact us via 24/7 live chat or email.
Contact us directly via live chat at juya.cam — support is available in Bengali.
[email protected] — write to this address for privacy-related requests.
11. Related Policies & Information
View our other policies and helpful information.