For Ages 21+

juya Responsible Gaming — Stay Safe

juya believes gaming is for enjoyment — not for burden. Our tools and guidelines help you enjoy it while staying within your limits.

Our Commitment

Why Responsible Gaming Matters

juya is committed to creating a safe, transparent and enjoyable gaming environment for players in Bangladesh. When enjoyed properly, online casino and sports betting can be a great source of entertainment. But when play goes out of control, it can have a negative impact on personal and family life.

We want you to always be aware of your own limits. At juya we provide tools and support to help you enjoy gaming responsibly. Only people aged 21 or above may participate on our platform.

Responsible gaming means playing in a way where you keep full control of your time and money. It matters not just for yourself, but for your family and loved ones too. juya is always by your side — in good times and when you need help.

Safety Tools

Our Features to Protect You

juya provides several effective tools to keep players safe.

Set Deposit Limits

You can set a daily, weekly or monthly deposit limit. This helps you stay within your budget and avoid overspending. Set a limit and play with peace of mind.

Time-Out Feature

If you feel you need a short break, you can take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended and no games can be played.

Self-Exclusion

If gaming becomes a serious problem, you can choose a long-term self-exclusion. This allows your account to be closed for a set period or permanently.

Age Verification

Only people aged 21 or above may register and play at juya. Age verification is mandatory at registration. Protecting minors is our highest priority.

Session Time Limits

You can set a time limit for each gaming session. Once the set time is up, the system will automatically alert you and encourage you to take a break.

Loss Limit

Set in advance how much loss you are willing to accept within a given period. Once the limit is reached, no more betting is possible — this protects you from making decisions driven by emotion.

Age Restriction

21+ — For Adults Only

21+

juya firmly believes it is essential to keep minors protected from gaming. Only people aged 21 or above may open an account and play on our platform.

We verify age at registration and reserve the right to request additional proof of identity in any case of doubt. If you know there is a minor in your home, use parental control software on your device and never share your account login details.

For ages 21 and above only. Confirm your age, register at juya, and enjoy responsibly.

Awareness

Warning Signs of Problem Gaming

If any of the following apply to you or someone you know, it is time to seek help.

  • Repeatedly playing to win back lost money (chasing losses), which leads to even greater losses.
  • Neglecting responsibilities toward family, friends or work because of gaming.
  • Trying to cut down or stop gaming but failing to do so.
  • Borrowing money or dipping into savings to fund play.
  • Lying to or hiding gaming activity from family or friends.
  • Feeling restless, angry or anxious when not playing.
  • Turning to gaming to escape stress or sadness.
Advice

Tips for Healthy Gaming Habits

Set time boundaries

  • Allocate a fixed amount of time for gaming each day.
  • Set a timer before you play and stop when it runs out.
  • Keep gaming separate from sleep time and family time.

Stick to a budget

  • Only play with money you can afford to lose.
  • Do not use money from living expenses, bills or savings.
  • Set a deposit limit to keep your budget under control.

Keep a positive mindset

  • See gaming as entertainment, not as a source of income.
  • Build the mindset to accept losses.
  • Do not play when you are angry or emotionally unsettled.
Steps

How to Activate Limits and Self-Exclusion

The responsible gaming tools at juya are easy to use. Follow the steps below:

1

Log in to your account

Access your account at juya and go to the "Account Settings" section.

2

Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option in Settings — all tools are available there.

3

Choose your preferred limit

Set whichever you need — deposit limit, loss limit, session time or time-out.

4

Contact us for support

If you have any issues, reach out directly via our 24/7 live chat or email.

We are here when you need help

If you feel gaming is having a negative impact on your life, contact us right away. Our trained support team is ready to help you in Bengali, 24 hours a day, 7 days a week, with full confidentiality.

Live Chat: Available on-site 24/7

Email: [email protected]

We fully respect your privacy. All contact information is kept secure.

Common Questions

Q&A on Responsible Gaming

Log in to your account and go to "Account Settings" > "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. A cooling-off period applies if you want to increase the limit.

It depends on the type of self-exclusion. For a temporary exclusion, the account can be reactivated once the set period ends. For a permanent exclusion, the account will remain closed permanently. We always advise you to make sure you are ready to play responsibly again before lifting the exclusion.

A time-out is a short break — usually from 24 hours up to 6 weeks — for when you feel you need a little rest. Self-exclusion is a more serious step that keeps your account closed for the long term or permanently. If gaming has become a major problem, self-exclusion is the right choice.

If you keep playing to win back lost money, neglect your family or work, cannot stop gaming, or have to borrow money to fund your play — these are warning signs. In that situation, contact our 24/7 live chat and we will help you.

No. Only people aged 21 or above may register and play at juya. Age verification is mandatory at registration. If we suspect a minor is using an account, we take immediate action and suspend the account.

Yes. Alongside juya's own support team, you can seek advice from mental health specialists or counsellors in Bangladesh. Our support team can point you in the right direction. The first step is acknowledging the problem — we help without judgment.

Play Responsibly and Enjoy Yourself

Enjoy your favourite games in a safe gaming environment at juya — always within your limits.

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For players aged 21 and above only. Please play responsibly.